My order
Has my order been confirmed?
Once your order has been placed successfully, a confirmation screen will appear to let you know that your order has been registered. You will also receive a confirmation email containing your order number. Orders are prepared and dispatched from Mond
Can I cancel or modify my order?
If you wish to modify your order, particularly if there is an error in your shipping address, please contact our Client Services team as soon as possible at [email protected]. We will do our best to accommodate your request. However, cha
Where can I track my order?
Once your order has been dispatched, you will receive an email including your tracking number and a link to track your parcel. If you have any questions about your order status or delivery, please contact our Client Services team at serviceclient@tre
What should I do if my parcel is damaged or an item is missing or damaged?
If your parcel arrives damaged, an item is missing, or an item is damaged upon receipt, please contact our Client Services team as soon as possible after delivery. To help us investigate your request and, if necessary, file a claim with the carrier,