What should I do if my parcel is damaged or an item is missing or damaged?Updated 11 hours ago

If your parcel arrives damaged, an item is missing, or an item is damaged upon receipt, please contact our Client Services team as soon as possible after delivery.

To help us investigate your request and, if necessary, file a claim with the carrier, please provide the following information:

• Your order number.
• Photos of the parcel, including the outer packaging if it is damaged.
• Photos of the affected item(s) and any visible damage.

Please send us this information within 24 hours of delivery, as carriers may impose very short deadlines for submitting claims.

Please note that after this period, we may no longer be able to file a claim with the carrier.

You can send all the above information to our Client Services team at [email protected].