Shipping
What are the shipping times and costs?
Orders placed before 12 pm may be processed on the same day, subject to payment validation and product availability. Free shipping is available on orders over €300 delivered to mainland France and the European Union. Shipping method. Estimated delive
How much are customs duties and taxes?
Customs duties and import taxes vary depending on the country or territory to which your order is delivered. Depending on the destination, these charges may be included in the product prices or paid at checkout. In such cases, no additional customs d
What should I do if my parcel appears to be lost or delayed?
If your parcel tracking has not been updated for several days or the estimated delivery time has passed, please contact our Client Services team at [email protected] with your order number. We will check the situation with the carrier an
Why has my parcel been returned to the sender?
A parcel may be returned to our warehouse for several reasons, including:. Once the parcel has been received at our warehouse, our Client Services team will contact you to explain the situation and discuss the next steps.