You have 14 days from the date you receive your order to submit a return request. To be eligible for a return, all items must be new, unworn, unwashed and in their original condition, with the tag still attached. Items must be returned in their origi

<section dir="auto" id="isPasted"><section>You have 14 days from the date you receive your order to submit a return request.To be eligible for a return, all items must be new, unworn, unwashed and in their original condition, with the tag still attached. Items must be returned in their original packaging or, if unavailable, in packaging offering equivalent protection.To register your return request, please follow the steps below:<ol start="1"><li style="font-size: 12px; font-family: Inter;">Access our returns portal via our website or your customer account.</li><li style="font-size: 12px; font-family: Inter;">Select the item or items you wish to return.</li><li style="font-size: 12px; font-family: Inter;">Choose your preferred option: refund, exchange or voucher, depending on the options available for your order.</li><li style="font-size: 12px; font-family: Inter;">Submit your request. A prepaid return label will be generated automatically and sent to you by email.</li><li style="font-size: 12px; font-family: Inter;">Prepare your parcel by placing the item or items you wish to return inside.</li><li style="font-size: 12px; font-family: Inter;">Print and attach the return label to your parcel, ensuring it is clearly visible. For international returns requiring customs formalities, please also attach the customs documents to a clearly visible outer surface of the parcel.</li><li style="font-size: 12px; font-family: Inter;">Drop off your parcel according to the return instructions provided.</li></ol>We recommend keeping your proof of postage until your return has been fully processed.Once your return has been received and approved by our team, the amount paid for the returned item will be refunded, subject to our return policy.For returns shipped from outside the European Union, a fixed fee will be deducted from your refund, depending on the country from which the parcel is shipped:<ul><li style="font-size: 12px; font-family: Inter;">Applicable eurozone countries: &#x20AC;50</li><li style="font-size: 12px; font-family: Inter;">United States: USD 50</li><li style="font-size: 12px; font-family: Inter;">Australia: AUD 50</li><li style="font-size: 12px; font-family: Inter;">United Kingdom: &#xA3;50</li><li style="font-size: 12px; font-family: Inter;">Switzerland: CHF 50</li><li style="font-size: 12px; font-family: Inter;">United Arab Emirates: AED 100</li></ul><ul style="list-style-type: circle;"><li><h2 id="refund">Refund</h2></li></ul>The refund will be issued to the original payment method used for your order.Refunds are processed within 10 business days of your parcel being received by our warehouse.Original shipping costs will also be refunded if you return your entire order.<ul style="list-style-type: circle;"><li><h2 id="exchanges">Exchanges</h2></li></ul>If you choose to exchange an item, your replacement will be shipped once your return has been received and approved by our team.Exchanges are only available for orders delivered within mainland France.For orders delivered to any other country, you may request a refund or store credit, in accordance with our return policy.<ul style="list-style-type: circle;"><li><h2 id="voucher">Voucher</h2></li></ul>If you choose a voucher, it will be issued once your return has been received and approved by our team.The voucher is valid for 6 months from the date of issue and can only be used on our website. It cannot be redeemed in our boutiques.A voucher cannot be converted into a refund. By selecting this option, you waive your right to a refund for the corresponding return amount, subject to applicable consumer protection laws.</section></section>

Return by post

You can return an online order to a Tressé boutique located in the country of purchase, excluding department stores, only if you wish to receive a voucher or exchange your item. For refunds, returns must be sent by post. To arrange an in-store return

<section dir="auto" id="isPasted"><section>You can return an online order to a Tress&#xE9; boutique located in the country of purchase, excluding department stores, only if you wish to receive a voucher or exchange your item. For refunds, returns must be sent by post.To arrange an in-store return, access our online returns portal. When selecting your return method, choose &#x201C;In-store return&#x201D; and select your preferred Tress&#xE9; boutique from the available options.Items must be returned in their original condition, with all tags, packaging and any accessories received with your order. Items with removed tags or that are not in perfect condition cannot be accepted.Any new items purchased as part of an in-store return or exchange will be subject to our in-store purchase policy.</section></section>

For online purchases

Return by post

In-store returns