In-store returnsUpdated 12 hours ago

You can return an online order to a Tressé boutique located in the country of purchase, excluding department stores, only if you wish to receive a voucher or exchange your item. For refunds, returns must be sent by post.

To arrange an in-store return, access our online returns portal. When selecting your return method, choose “In-store return” and select your preferred Tressé boutique from the available options.

Items must be returned in their original condition, with all tags, packaging and any accessories received with your order. Items with removed tags or that are not in perfect condition cannot be accepted.

Any new items purchased as part of an in-store return or exchange will be subject to our in-store purchase policy.